Complaints
If you are not happy with any aspect of LCP’s service, you have the right to make a complaint. We will take your complaint seriously and commit to dealing with your complaint confidentially. We aim to deal with complaints within 14 days and while your complaint is being investigated, we will keep you informed of the process.
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You can send your complaint via email to manager@lcpinc.org, or by mail to LCP Manager, 28 Main Street Lithgow NSW 2790, or phone the Manager on 02 6351 2230.
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You can have a support person assist you with your complaint, and/or if you don’t feel comfortable speaking with anyone at LCP, you or your support person can also contact:
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NSW Ombudsman
Phone: 02 9286 1000 or 1800 451 524
Email: nswombo@ombo.nsw.gov.au Website: www.ombo.nsw.gov.au
If your complaint is about how we have dealt with your personal information or your privacy, you can also contact the:
NSW Privacy Commissioner
Phone: 1800 472 679
Email: ipcinfo@ipc.nsw.gov.au Website: www.ipc.nsw.gov.au